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Customer Service Standards

Customer Service Standards

We value your comments

Dundonald Touring Caravan Park takes pride in providing a high standard of customer service.  To ensure we are continually improving on our service, we value all feedback from our customers. 

Our customer charter outlines our customer service standards, the timescales you should receive a response when you contact us and the process you can follow when making a customer comment or complaint. 

Lisburn & Castlereagh City Council aims to provide an effective and efficient service to all its ratepayers and customers. If on occasions, the service is not as you would expect, the Council would like to know about it. 

Download a copy of our customer charter.

Customer Service Performance Standards

To help measure our performance, we gather feedback from customer questionnaires where we aim to achieve a target of 90% of customers rating us either excellent or good in a number of specific service areas across all facilities/services. Download a copy of our customer service performance standards

Through market research, Dundonald International Ice Bowl collated customer feedback in regards to the services and facilities available to visitors on site.

Lisburn & Castlereagh City Council took this feedback on board and made improvements throughout Dundonald International Ice Bowl, of which is outlined in the below ‘You Said, We Did’ infographic. 

You Said We Did

Dundonald International Ice Bowl Management

Below are details of our management structure, if you wish to contact us.

Mr Brendan Courtney – Head of Sports Services. E:

 Mr Neil Thompson – Area Manager Major Facilities. E: 

Mr Mark Kane – Operations Manager. E: